Payment Instruction

50% deposit is required to secure your booking. Final payment has to be made before 90 days prior to arrival for booking period within high and peak season and before 60 days prior to arrival for booking period within low season. If your booking period falls within low season and made within 60 days prior to arrival, or your booking period falls within high and peak season and made within 90 days prior to arrival, full payment is required to secure your booking.Certain villas may have a different regulation, please refer to your invoice.

After you confirm your reservation based on availability and price information we provide, we will issue an INVOICE, which unless advised otherwise, shall be settled within 2 working days. Be aware that settlement considered to be complete when we receive the payment in our account. Therefore it is important to make the payment as soon as possible, especially if you choose to make payment in bank transfer. In case your choose to pay by bank transfer and your bank advise that it would take more than 2 days for the transfer to complete, a transfer instruction proof is required.

Based on payment policy, depends on the period of your stay, payment can be in two steps (deposit and final payment) or full payment. The issued INVOICE shall explicitly mention the amount due, and remaining balance to be paid later on.

We have three different payment methods available. You can choose the one which is easiest in your situation. Consult our Payment Instruction page for more detail.

1. Online Payment with Credit Card

   Online payment is the simplest and quickest way to settle your bill. Following a link we provide on our invoice will take you to an online form where you will have to fill in your credit card details. Payment takes effect as soon as the system informs that the payment is approved. Subject to 3% of credit card processing surcharge.
2. Wire Transfer
   
International telegraphic transfer to our corporate bank account normally takes about three days. If you choose to settle your payment by bank transfer, make sure that you allocate sufficient time before the due date.
3. Credit Card Payment through Sign on File (SoF)

   Making payment this way requires you to fill in a Credit Card Authorization Form (CCAF) and send it to us either by fax or email along with copy of both sides of your credit card and your passport. It takes approximately one day to get payment approval and two days to get the fund to enter our account. Subject to 3% of credit card processing surcharge.
4. Please note that Indonesian banking regulation requires all credit card transaction has to be either made in Indonesian Rupiah. Therefore if you choose to pay by credit card, you will get your invoice pre-converted into Rupiah. The conversion rate will be slightly higher than normal bank rate as it takes two conversions. First the bank will automatically convert your USD payment into rupiah at its own rate, then we will have to covert it back into USD as almost all villa owners accept only USD. Conversion to Rupiah does not apply to bank transfer.

Especially in payment via bank transfer, in case you are aware that your payment may not reach our account in time, promptly notify us by sending (either emailed scan or fax) your transfer instruction receipt. Make sure that the receipt has bank's authorization print-out.

We have to receive the payment in full into your account. In the case arriving payment is slightly less than required in the INVOICE because of transfer fee, bank's charge, currency loss, etc. you are required to pay the remainder either along with your final payment (if you are paying deposit) or in cash upon arrival.

As soon as we receive the payment, we will issue a BOOKING CONFIRMATION NOTICE, advising you that the villa is locked for your stay. It can be subject to further (final) payment.